Terms and Conditions

Welcome to Sensory Tree! These terms and conditions outline the rules and regulations for the use of the Sensory Tree online shop. By accessing this website and making a purchase, we assume you accept these terms and conditions. Please do not continue to use Sensory Tree if you do not agree with all the terms and conditions stated on this page.

1. General Information

Sensory Tree operates as an online store offering sensory products and related goods. By purchasing products from this website, you agree to these terms, which apply to all users of the site.

2. Product Information

We strive to provide accurate descriptions and images of our products. However, we cannot guarantee that colors, textures, and sizes will be perfectly represented on every device. Any discrepancies in product representation will not be considered grounds for return or refund unless the product is defective.

3. Orders and Payments

All orders are subject to acceptance and availability. We reserve the right to refuse service or cancel orders at our discretion.
Payments must be made at the time of purchase. Accepted payment methods include major credit card through Paymate gateway and bank deposit. we also except payments from funding providers.
Prices are subject to change without notice but will not affect orders already confirmed.

4. Shipping and Delivery

Orders will be processed within
Ready made and in stock Items: Take 1-2 days to be dispatched
Custom orders: Take between 5 -10 days depending on the product ordered. Large custom orders (with many custom products) may take longer. Please contact us for an eta. business days and shipped according to the chosen shipping method. We are not responsible for delays caused by third-party shipping services.
Shipping
North Island 2-3 days
South Island 2-5 days
You will be able to track your order from your account page or from the link on your invoice.
Delivery Issues: If your order is delayed or lost, please contact us at Supoort@sensorytree.nz so we can assist in resolving the issue.

5. Returns and Refunds

At Sensory Tree, we aim to ensure that all our products meet high-quality standards. Please review our refund policy below:

Refunds for Faulty Items: Refunds are available only for items that are faulty upon arrival. If you receive a faulty item, please contact us within 7 days of receiving your order. We will require evidence of the fault (e.g., photos or a description of the issue) to process your refund.

No Change of Mind Policy: Due to the nature of custom products and hygiene considerations, we do not offer refunds or exchanges for change of mind. This policy is in place to ensure the quality and safety of our products.
Refund Process: Once we receive and inspect your returned item, we will notify you of the outcome of your refund. If approved, refunds will be processed to the original payment method within 7 business days. If the returned item does not meet our standards (e.g., used, damaged, or missing parts not due to fault), we reserve the right to refuse a refund.
Return Procedure: To initiate a return for a faulty item, please contact us for return address details. We will send you a delivery bag and set up pick up for your item from your chosen address.

6. Intellectual Property Rights

All content, including images, designs, and text on Sensory Tree, is the property of Sensory Tree or its licensors. You are not permitted to:

Republish or redistribute content from Sensory Tree without permission.
Use content for commercial purposes without proper attribution or authorization.

7. Limitation of Liability

While we strive to ensure the accuracy of information on this site, Sensory Tree will not be held liable for:

Any direct, indirect, or consequential damages arising from the use or inability to use our website.
Errors or omissions in product descriptions, pricing, or availability.
Delays or interruptions in service due to technical issues.

8. External Links

Sensory Tree may contain links to third-party websites. These external sites have their own terms and privacy policies, and we are not responsible for their content or practices.

9. Modifications to Terms

Sensory Tree reserves the right to modify these Terms and Conditions at any time. Changes will be posted on this page with the "Last Updated" date. Continued use of the site following any updates indicates your acceptance of the revised terms.

10. Governing Law

These Terms and Conditions are governed by the laws of [Your Country/Region], and any disputes will be handled in accordance with the jurisdiction of [Your Jurisdiction].

11. Contact Us

For any questions or concerns about these Terms and Conditions, please contact us at Support@sensorytree.nz

Terms and Conditions
Effective Date: 1/1/2024

Welcome to Sensory Tree! These Terms and Conditions ("Terms") govern your use of our website and services. By accessing or using our website, you agree to comply with these Terms. Please read them carefully.

1. General Information

Sensory Tree is a business based in New Zealand, offering customized weighted, sensory and communication products made primarily for the neurodiverse community. Our products are created with care and high-quality materials to meet the diverse needs of our customers.

2. Orders and Payment

Placing Orders: To place an order, select your desired product(s), add them to your cart, and proceed to checkout. By placing an order, you agree that all the information provided is accurate and complete.
Payment: We accept payments via secure online payment methods (e.g., credit/debit cards, PayPal). All prices are in [currency] and include applicable taxes unless stated otherwise.
Order Confirmation: Once your order is placed, you will receive an email confirmation. If you do not receive a confirmation, please check your spam folder or contact us.

3. Shipping and Delivery

Shipping Locations: We ship within New Zealand. For international orders, please contact us to check availability and shipping options.
Delivery Time: We aim to dispatch orders within business days. Delivery times may vary based on your location and the shipping option selected.
Shipping Costs: Shipping costs are calculated at checkout based on the delivery address. Free shipping may apply to orders over a certain amount.
Delays: While we strive to meet estimated delivery times, unforeseen delays due to courier services or other factors may occur. Sensory Tree is not liable for delays outside our control.

4. Custom Orders and Product Specifications

Customization: Many of our products are customizable. When placing a custom order, please ensure that all details provided (e.g., color, weight) are accurate. Changes to custom orders may not be possible after production has started.
Product Variations: Due to the handmade nature of our products, slight variations in size, color, and weight may occur. These variations are not considered defects but part of the uniqueness of our products.

5. Returns and Refunds

Exchanges and Refunds Exclusions:

Sensory Chews, Chewie's, and Oral Motor Items: For hygiene reasons, these items are not eligible for refunds or exchanges unless there is a fault with the item.
Sensory Dough, Clay, Foam, and Other Moldable Products: Due to hygiene reasons, these products are not eligible for returns or exchanges unless faulty.
Custom-Made Items: Any custom-made items are not eligible for exchange or refund unless faulty.
Goods Purchased by Trade Customers and Distributors: These goods may not be returned unless they are faulty.

Refunds: Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to the original payment method within 7 business days. Sensory Tree reserves the right to refuse a refund if the item does not meet our return standards (e.g., damaged, used, or missing parts not due to our error).
Discretion: In certain cases, Sensory Tree may, at its sole discretion, offer a refund, replacement, or store credit, even if the item does not strictly meet the conditions outlined in our return policy. This will be evaluated on a case-by-case basis, and any decision made by Sensory Tree will be final.
Return Process: Please contact us for any returns so we can provide you with our address details. Unless the goods are faulty or sent in error, you are responsible for the cost of returning the goods to us. We recommend using recorded delivery and obtaining insurance, as proof of posting is not proof of receipt. Postage will also apply to exchanged items.

6. Cancellations

Order Cancellation: You may cancel your order before it has been shipped by contacting us directly. Once the order is shipped, it cannot be canceled.
Custom Orders: Custom orders may only be canceled before production begins. Once production has started, cancellations are not allowed.

7. Intellectual Property

All content on our website, including text, graphics, logos, and images, is the property of Sensory Tree ltd and is protected by intellectual property laws. You may not use, reproduce, or distribute any content from our website without our prior written consent.

8. Limitation of Liability

Sensory Tree is not liable for any indirect, incidental, or consequential damages resulting from the use or inability to use our products or website. Our total liability to you for any claim arising out of these Terms shall not exceed the amount paid for the product or service in question.

9. User Conduct

By using our website, you agree to:

Use the site for lawful purposes only.
Not engage in any activity that could harm or disrupt the site or its users.
Provide accurate and current information when interacting with us.

10. Governing Law

These Terms are governed by the laws of New Zealand. Any disputes arising from or related to these Terms will be subject to the exclusive jurisdiction of the courts of New Zealand.

11. Changes to Terms

We reserve the right to update or modify these Terms at any time without prior notice. The most current version of the Terms will be posted on our website. Continued use of our website after any changes indicates your acceptance of the new Terms.